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Product Recall
Global Response

Telemarketing

Inbound

01
Inbound & Outbound Support

Helping you manage response and address customer demand.

02
Call Handling

Providing customers with a high-quality, personalized experience.

03
Product Recall : Global Response

Safeguard your brand image and preserve your customer base.

04
Lead Management

Increase ROI from marketing spend, and allocate resources more effectively.

Product Recall : Global Response

Safeguard your brand image and preserve your customer base with our proficient and timely call handling and outbound calling assistance.


Our services are designed to aid you in managing your product recalls cost-effectively and efficiently. In the event of a product recall, it’s critical to have a swift response and recovery plan in place, particularly when consumer safety is involved.


We take proactive measures to handle incidents and quickly disseminate recall communications, minimizing harm to your brand image, reducing supply chain disruption, and preventing the loss of valuable customers.

Our team of experienced call handlers, which includes native language speakers, is always ready to deliver a customized range of solutions that match your specific needs. Some of the services we provide are:

  • 24/7 recall hotlines and inbound call handling, ensuring prompt and efficient response to any recall situation.
  • Emergency outbound calling to notify customers and retrieve products quickly, mitigating the impact on your brand and reputation.
  • Global support, with native language speakers available to communicate with customers in their preferred language.
  • Complaints and incident management, providing your customers with reliable and responsive support in case of any issues.
  • Handling all types of recalls, including food safety, healthcare, vehicles, and white goods.
  • Real-time reporting and data analytics to help you monitor and evaluate the effectiveness of your recall management strategy.
  • Multi-channel response handling enables customers to report product issues or incidents via different channels such as phone, email, or social media.

Here are some reasons why partnering with us for your product recall strategy can be beneficial:

  • Reliable response: We adhere to strict service levels, ensuring a timely and dependable response to your product recall needs.
  • Agile and scalable solutions: Our large team can quickly adapt to fluctuations in requirements and provide targeted solutions that meet your evolving needs.
  • Diverse language capabilities: With 15+ native languages covering EMEA, APAC, and the Rest of the World, we can effectively communicate with your customers regardless of their location or language.
  • Experienced and empathetic agents: Our dedicated agents are mature, experienced, and possess strong customer service skills. They approach each call calmly and empathetically, ensuring customers feel valued and heard.
  • Smooth integration with your systems: We integrate seamlessly with your existing systems and processes, such as using hotkey transfers to escalate urgent issues, making the entire process more efficient.
  • Commitment to quality and compliance: Our robust processes ensure accuracy and compliance with regulatory requirements, giving you peace of mind that you are working with a trusted partner.

With voice contact experience across various industries, including food and drink, manufacturing, automotive, healthcare, and consumer goods, we provide a trusted service to underpin your recall contingency strategy.


If you want a reliable, flexible, and quick solution to ensure your peace of mind in case of a recall, please contact us to discuss your needs.


Our team is ready to provide the necessary support to manage the situation effectively and protect your brand reputation.

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